Terms Of Use

Last Updated: 19th October 2024

Please read the following Terms and Conditions and the linked policies carefully as your visit to, use of or shop from orisroot.in is subject to your acceptance of and compliance with the following Terms and Conditions (“Terms”).

INTRODUCTION

orisroot.in (“Website”) is owned and operated by Oris Root (Brand) having its registered office at T5B, Windsor Court, DLF City, Phase-4, Gurugram, Haryana-122002, India.

SERVICES OFFERED

orisroot.in provides a number of internet-based services through the web site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise listed on the web site (collectively, "products"). Upon placing an order, orisroot.in shall deliver the product to you and be entitled to its payment for the services.

AGREEMENT TO TERMS

This user agreement (“Terms and Conditions” or “Terms of Use” or “T&C” or “Terms” or “Agreement”) is between YOU whether personally or on behalf of an entity (“You” or “End User” or “Your” or “Buyer” or “Customer” or “Registered User” or “User”) and Oris Root (“Company” or “us” or “we” or “Orisroot.in”).

Binding

You agree to be legally bound by the “Terms & Conditions” and all other policies of this site, by your access to and use of the site as well as any other media form, media channel, linked or otherwise connected thereto (collectively, the “Site”). If you do not want to be bound by the “Terms and Conditions” and other policies, you are requested to not subscribe and/or make any purchases of products or services listed on it.

Headings

The headings and sub headings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the website by you contained herein or any other section or pages of the website or any linked sites in any manner whatsoever.

Interpretation of Numbers & Genders

The Terms herein shall apply equally to both the singular and plural form of the Terms defined. Whenever the context may require, and pronoun shall include the corresponding masculine and feminine. The words “include”, “includes”, and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

PRIVACY

You hereby consent, express and agree that you have read and fully understand the Privacy Policy of Oris Root. You further consent that you will automatically be bound by the Privacy Policy of Oris Root by subscribing to, purchasing from and/or using any of our services. If you do not want to be bound, you are requested to not subscribe to or use the website. You may read our Privacy Policy and Cookie Policy to know more.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

INTELLECTUAL PROPERTY RIGHTS

“ORIS ROOT” is a registered Trade Mark under the Trade Marks Act, 1999. Oris Root is registered under different classes for both Mark (Logo) and Device (Name) Trade Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, the Site is our proprietary property and all source code, meta tags, databases, functionality, software, hyperlinks, product designs, website design & layout, audio, video, text, icons, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, trade names, know-hows, patents, inventions (whether patented or not), goodwill, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights.

Limited User

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no content or marks may be used, reverse engineered, modified, copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transferred, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever including but not limited to reselling any collections, designs, products and software.

The user agrees and undertakes not to use any robots or similar data gathering and extraction tools or any meta tags and any other “hidden text”.

The user is granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of orisroot.in so long as the link does not portray orisroot.in, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. The user may not use Oris Root’s logo or other proprietary graphics or trademark as part of the link without express written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the content and the marks. Any violation of our intellectual property will be liable for legal action.

Intellectual Property Rights Complaints

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your notification will be sent to the person who posted or stored the material addressed in the notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a notification. Thus, if you are not sure that material located on or linked to the Site, infringes your copyright, you should consider first contacting an attorney.

USER REPRESENTATION AND REGISTRATION

You are required to create an account in order to engage with or purchase any of our products or services from the Site.

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor and above the age of 18 years; (5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Site for any illegal or unauthorised purpose; and (7) your use of the Site will not violate any applicable law or regulation.

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect the information provided by you, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER ACCOUNT, PASSWORD AND SECURITY

You will receive a password and account designation upon successfully completing the website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Oris Root of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Oris Root cannot and will not be liable for any loss or damage arising from your failure to comply with these Terms & Conditions.

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Site and/or the content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorised framing of or linking to the Site.
Upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
Copy or adapt the Site’s software and theme, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorised script or other software.
Use a buying agent or purchasing agent to make purchases on the Site.
Make any unauthorised use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
Use the Site to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.

USER GENERATED CONTRIBUTIONS

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorise us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence or hate against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning pornography, paedophilic or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not include any political campaigning and threatening the unity, integrity, defence and security of any nation.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

We reserve the right (but not the obligation) to remove or edit such content. If it is found you are in violation of these express conditions, you shall solely be responsible and shall face all legal consequences for the same by yourself and we shall in no manner be held responsible for it.

Any use of the Site in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site.

CONTRIBUTION LICENSE

By posting your Contributions to any part of the Site or making Contributions accessible to the Site by linking your account from the Site to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us and our affiliates an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, modify, adapt, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sub-licenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have first-hand experience of the product or service being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, reviews, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

SOCIAL MEDIA

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time.

Please note that your relationship with the third-party service providers associated with your third-party accounts is governed solely by your agreement(s) with such third-party service providers. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

CORRECTIONS

Whilst we try and ensure that all information on the Site is accurate, errors may occur. There may be instances that the Site contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

PRODUCT AND PRICING

Product Compliance

Products sold on orisroot.in are manufactured/sourced as per the applicable local laws of India and are in conformity with the required Indian industry standards.

Product Properties & Care Instructions

Please refer to the “Product Details” and “Dimensions & Care” on the product page before placing your orders.

Product Descriptions

Oris Root and its affiliates attempt to be as accurate as possible in terms of product descriptions. However, we do not warrant that the product description or other content is accurate, complete, reliable, current or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition if it falls under “Products eligible for returns and exchange.” If the product purchased was under “Products not eligible for returns and exchange” we reserve the right to provide a solution as per our discretion and are not liable to issue any refunds or allow returns and/or exchange as a matter of policy.

Product Colours

We make every effort to accurately display the colours of our products on the Site, however a slight variation may be expected as colour settings of computer monitors and screens of electronic devices vary.

Exactness Not Guaranteed

Oris Root hereby disclaims any guarantees of exactness as to the appearance, quality and finish of the final product as ordered by the user, as the imagery cannot be taken as a final representation. The quality of any products, services, information, or other material purchased or obtained by you through the website is as per the company standards and may not be identical to as depicted on the website. In such instance, you agree that Oris Root’s Returns and Exchanges Policy shall be binding and enforceable in all respects. The customer cannot request compensation for any reason, including but not limited to, any violation in the finish or appearance of the final product.

Pricing

The price of our products and services as mentioned on Site is the Maximum Retail Price (MRP) or the Selling Price (SP) when discounts are offered.

Prices for products and services may change anytime at our sole discretion and we are not liable to provide any notice for the same.

Despite our best efforts, sometimes due to websites technical issues, prices of our products or services may get mis-priced. If we discover a mis-pricing, we do one of the following:

If an item’s correct price is lower than our stated price, we will charge the lower amount and refund the excess to you.
If an item’s correct price is higher than our stated price, we will contact you for the same before shipping your order or/and at our sole discretion we will cancel your order and notify you of such cancellations.

BILLING AND PAYMENT

Bills/Invoices

All invoices raised or payments collected by orisroot.in are by its brand name “Oris Root”. Payment gateways at checkout and your bank, card or other statements will reflect “Oris Root” when you shop from orisroot.in.

Modes of Payment

We accept all major debit and credit cards (including MasterCard, Visa, Rupay & Maestro), Net Banking options across major banks as well as recognised Wallets & UPI options and Cash on Delivery.

Payment Disclaimer

Oris Root does not collect your payment data like your credit or debit card numbers or other details pertaining to your payments on our website. All payments made for any purchases are processed by our payment partners only (Third-Party Service Providers). All Prepaid payments are processed by Razorpay and all Cash on Delivery payments are processed directly by our delivery partners - Delhivery and DHL. Use of such third party services will be governed by their User Agreement, Seller Terms & Conditions and other rules and policies as may be required and applicable for your nature of activities. You may read our Privacy Policy to know more.

While availing any of the payment method/s offered by us, we are not responsible or take liability of whatsoever nature in respect to any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorisation for any transaction/s; (b) or exceeding the set limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

SHIPPING AND DELIVERY

Shipping

You are advised to refer to the “Shipping & Handling” link on the product page to know the estimate dispatch timeline before placing your order(s).

Delivery

You are advised to refer to the “Check Delivery Pin Code” box on the product page to know if we deliver to your location or not, before placing your order(s).

You may read our Shipping & Payment Policy to know more.

RETURNS, EXCHANGES AND REFUNDS

Oris Root shall make all endeavours to deliver defect free products to our customers. Oris Root’s products fall under two categories for Returns & Exchanges:

Eligible for Return and Exchange
Not Eligible for Return and Exchange

You are advised to refer to the “Return & Exchange” link on the product page before placing your order to know if the product you are ordering is eligible for return and exchange or not. You may read our Returns & Exchanges Policy to know more.

ORDER CANCELLATIONS

ORDER CANCELLATIONS BY CUSTOMER

If you need to cancel your order, please contact us within 24 hours of placing the order by emailing us at connectorisroot@gmail.com. Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel it.

ORDER CANCELLATIONS BY ORIS ROOT

Cancellation of orders by Oris Root falls under the following categories:

Limitation of Stock/Error in Pricing

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Oris Root reserves the exclusive right to refuse or cancel any order(s) for any reason. Some situations that may result in your order(s) being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your account/ as the case may be to the source of the payment other than cash on delivery orders. The name of the customer on the order must match the name of the bank account holder provided, for refund to be processed. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Oris Root.

Fraudulent/Loss to Business Orders

To provide a safe and secure shopping experience, we regularly monitor activities on our website. In the event of detecting any suspicious or fraudulent activity, we will contact the customer for additional verifications or information before accepting any order. Oris Root reserves the right to cancel all past, pending and future orders without any liability if the customer fails to verify.

The customer may be considered unverified if any of the following scenarios are met:

Customer doesn’t reply to the verification call or e-mail sent by Oris Root
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer’s e-mail or phone number
Customer uses invalid e-mail, phone number or delivery address

The following customers may be considered loss to business:

Customer with a very high return rate
Customer who places orders and repeatedly refuses to pay for it and accept the delivery
Customers who provides invalid/incomplete address and phone numbers
Customer who repeatedly ask for monetary compensations for petty issues

Bulk Orders for Resale

Products listed on orisroot.in are not meant for resale. Oris Root reserves the right to cancel any orders that classify as “Bulk Order” under certain criteria at any stage of the product delivery. An order can be classified as “Bulk Order” if it meets the below mentioned criteria, and any additional criteria as defined by Oris Root

Products ordered are not for self-consumption but for commercial resale
Bulk quantity of the same product ordered
Any malpractice used to place the order

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

DISCLAIMER OF WARRANTY

The Site is provided on an "as is" and "as available" basis. You agree that your use of the Site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all representations and warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site’s content and the content of any websites linked to the site and we will assume no liability or responsibility for any (1) Errors, mistakes or inaccuracies of content and material on the Site, (2) Any personal injury or property damage, or any nature whatsoever, resulting from your access to and use of the Site and any products and services on it, (3) Any delay in delivery caused by unforeseen circumstances, (4) Any missed opportunities to avail any discounts, (5) Any issue with the delivery partners or their personnel, (6) Any unauthorised access to or use of our secure servers and/or any and all personal information stored therein, (7) Any interruption or cessation of transmission to or from the Site, (8) Any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Site by any third party, and/or (9) Servicing or repairs of any equipment you use in connection with your use of this website, (10) Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Site, (11) We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transactions between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should do your best judgement and exercise caution where appropriate.

LIMITATION OF LIABILITY

In no event will we or our employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the three (3) month period prior to any cause of action arising.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and disbursements in connection therewith and interest chargeable thereon, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

BREACH AND TERMINATION

These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these Terms of Use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms of Use or of any applicable law or regulation.

We may suspend or permanently block or terminate your use or participation in the Site or delete your account and any content or information that you posted at any time, without warning, in our sole discretion. If we terminate your use of the website, we will delete any content or other materials relating your use of the service within 90 days. We will have no liability to you for any other third party not doing the same. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

In addition to suspending or terminating your account, we reserve the right to recover any amounts due and owing by you to us and to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

SEVERABILITY

Oris Root reserves the sole right to update or modify these Terms and Conditions and/or other policies at any time without any prior notice. The revised versions will be effective from the time they are posted on the website, and in the event, you continue to use our website, you are impliedly agreeing to the revised Terms and Conditions and other policies. If there is any conflict between the terms mentioned herein below and any other policies, the terms contained in the present T&C shall alone prevail for the purpose of usage of this Site. For this reason, we encourage you to review these Terms and Conditions and other policies every time you use our website or purchase any product or services from us.

WAIVER

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.

FORCE MAJEURE

Failure on the part of Oris Root to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against Oris Root or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of Oris Root that directly or indirectly hinders or prevents Oris Root from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

GOVERNING LAW

By visiting and using the Site, you irrevocably consent that the Laws of India, under the jurisdiction of the Gurugram Court, without regard to principles of conflict of laws, will govern these Terms Of Use & other policies on our site and any dispute that may arise between you and Oris Root or its affiliates.

DISPUTE RESOLUTION

Any dispute relating in any way to your visit to orisroot.in or to products you purchase through orisroot.in shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Oris Root’s intellectual property rights, Oris Root may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

GRIEVANCES

Any grievances you have by way of use of this website can be addressed to our “Customer Care”. You can contact us by any of the following methods:

Our Customer Care shall thereafter consider such complaint/grievance and provide a response for the same within 3 working days. Closure to a grievance might take around one month from the date of receipt of complaint.