Privacy Policy

This privacy policy applies to orisroot.in (referring to as ‘Oris Root', 'we', 'us', or 'our',) owned and operated by Oris Root (Brand) having its registered office at T5B, Windsor Court, DLF City, Phase-4, Gurgaon, Haryana-122002, India.

This privacy policy describes how and why Oris Root might collect, store, use, and/or share ('process') and maintain your information when you:

Visit its website at https://orisroot.in
Engage in other related ways, including buying the products and services, marketing, or participate in events

Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, you are advised to contact us with your queries, before placing an order. You can contact us by referring to the contact details at the bottom of this privacy policy.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy policy, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate the products or services on our Website, we may process your personal information depending on how you interact with orisroot.in and the products & services listed, the choices you make, and the features you use.

Do we process any sensitive personal information? We do not process any sensitive personal information.

Do we receive any information from third parties? We do not receive any of your personal information from third parties including your payment data with the exception of information received when you register with us using your existing social media account. You can get more information by reading the sections called “WHAT INFORMATION DO WE COLLECT?” and “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.

How do we process your information? We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. You can get more information by reading the section called “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” below.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. Please contact us by referring to the contact details at the bottom of this privacy policy. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what orisroot.in does with any information we collect? Continue below to read the privacy policy in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS PRIVACY POLICY?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or buy our products and services or when you participate in activities on the Website, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and services you purchase and the features you use. The personal information we collect may include the following:

Names
Phone Numbers
Email Addresses
Mailing/Postal Addresses
Billing Addresses
Usernames
Passwords
Contact Preferences
Contact or Authentication Data

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Sensitive Information. We do not process any sensitive information.

Payment Data: Oris Root does not collect your payment data like your credit or debit card numbers or other details pertaining to your payments on our website. All payments made for any purchases are processed by our payment partners only (Third-Party Service Providers). All Prepaid payments are processed by Razorpay and all Cash on Delivery payments are processed directly by our delivery partners - Delhivery and DHL. Use of such third party services will be governed by their User Agreement, Seller Terms & Conditions and other rules and policies as may be required and applicable for your nature of activities. You may read their privacy policy from the link(s) below:

https://razorpay.com/privacy/

https://delhivery.com/privacy

https://www.dhl.com/in-en/home/footer/privacy-notice.html

Social Media Login Data: We provide you with the option to register with us using your existing social media account (Facebook) and Google Account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use, or navigate the products or services on our Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You may read our Cookie Policy to know more.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Website (such as the date/time stamps associated with your usage, pages and files viewed, search history, online behaviour, such as which features you use and which products and services you browse or purchase), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).

Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain features of our Website.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Website, including:

To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in to your account, as well as keep your account in working order.
To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with using our Website.
To send administrative information to you: We may process your information to send you details about our products and services and other similar information.
To facilitate delivery of products and services to the user: We may process your information to deliver you the purchased products and services. We send you emails and messages about your orders delivery status.
To fulfil and manage your orders: We process your information and send you emails and messages to fulfil and manage your orders, payments, returns, and exchanges made through the Website.
To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Website.
To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes like sending information about specific offers and discounts on our products and services, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. You can get more information by reading the section called “WHAT ARE YOUR PRIVACY RIGHTS?” below.
To deliver targeted advertising to you: We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
To protect our Website: We may process your information as part of our efforts to keep our Website safe and secure, including fraud monitoring and prevention.
To identify usage trends: We may process information about how you use our Website to better understand how it is being used so we can improve user experience.
To determine the effectiveness of our marketing and promotional campaigns: We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual's vital interest: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Development & Demonstration: We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section and/or with the following categories of third parties. We will not sell, distribute or lease your information to third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“Third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. The categories of third parties we may share personal information with are as follows:

Cloud Order Management System
Cloud Computing Services
Finance & Accounting Tools
Government Entities
Payment Processors/Gateways
Order Fulfilment Service Providers
Ads Networks
Affiliate Marketing Programs
Communication & Collaboration Tools
Data Analytics Services
Performance Monitoring Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
User Account Registration & Authentication Services
Website Hosting Service Providers

We may also need to share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use the following type of cookies - strictly necessary, analytical or performance, preference, advertising (or targeting), and similar tracking technologies like web beacons – clear gifs and pixel tags to access or store information. You may read our Cookie Policy to know more.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Website using a social media account, we may have access to certain information about you.

We provide you with the option to register with us using your existing social media account (Facebook) and Google Account. When you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you herein. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our Site is hosted in India and If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Site, you are transferring your data to India, and you agree to have your data transferred to and processed in India. We also work with a large number of Third party service providers located in India and internationally with whom we may share your personal information. (You may read “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION” above for more information).

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than six (6) months past the termination of the user's account by you or us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us by referring to the contact details at the bottom of this privacy policy.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, edit, change, or terminate your account at any time.

You have certain rights under applicable data protection laws. These may include the right (i) to request rectification of your information; (ii) withdraw your consent to process your personal information at any time (iii) if applicable, to data portability. You can make such a request by contacting us using the contact information provided below. We will consider and act upon any request in accordance with applicable data protection laws.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the 'UNSUBSCRIBE' link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the contact information provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you orders or service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect your access to certain features of our Website.

If you have any questions or comments about your privacy rights, you may contact us by referring to the contact details at the bottom of this privacy policy.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

12. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify by prominently posting a notice of such changes. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request to review, update, or delete your personal information, please contact us by referring to the contact details at the bottom of this privacy policy.

14. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

If you have any questions or comments about this policy, you can contact us by any of the following methods:

SUMMARY OF KEY POINTS

TABLE OF CONTENTS